Which of the Following Is an Example of Services Differentiation

question 22

Multiple Choice

Which of the following is an example of services differentiation?

• A) Berry's has an intensive training program for its customer-facing staff, to ensure a consistent service standard.
• B) The Swan Hotels use a distinctive signature fragrance in all outlets so that customers can associate the fragrance with the hotel.
• C) JEK's sophisticated customer database allows the company to handle queries and product returns much faster than competitors.
• D) RTZ shifted its products from supermarket aisles to exclusive stores as it realized that customers were willing to pay more in stores.
• E) Hayley's found success by allowing buyers to customize the color and some features of its appliances before buying them.

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Accrediting Bureau of Health Education Schools

An organization responsible for providing accreditation to health education programs and institutions, ensuring they meet certain standards of quality.