Which of the Following Types of Differentiation Relates to Companies

question 98

Multiple Choice

Which of the following types of differentiation relates to companies having better-trained personnel
Who provide superior customer service?

• A) channel differentiation
• B) services differentiation
• C) employee differentiation
• D) image differentiation
• E) product differentiation

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Definitions:

Due Process Protections

Guarantees under the law that provide individuals the right to fair procedures and trials.

Superseniority

A policy within unions that grants certain union officials higher priority for job retention during layoffs, over and above that based on tenure or performance.

Interest Arbitrator

An impartial third party who resolves disputes between labor unions and employers by making binding decisions.

Grievance Disputes

Conflicts arising from alleged violations of workplace agreements or contracts, often resolved through negotiated procedures.