When the Physical Product Cannot Be Easily Differentiated, the Key

question 36

Multiple Choice

When the physical product cannot be easily differentiated, the key to competitive success may lie in adding valued services and improving their quality. The main service differentiators are ordering ease, delivery, installation, ________, customer consulting, maintenance, and repair.

• A) technology intensity
• B) responsivity
• C) ease of use
• D) customer training
• E) adaptability

Recognize the role of external cues (Zeitgebers) in entraining biological rhythms.

Understand the concept of free-running rhythms and their conditions.

Describe the impact of light on biological rhythms and sleep patterns.

Understand the consequences of disruptions in biological rhythms on health.

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Definitions:

Cultural Expectations

These are societal norms and values that dictate acceptable behavior, roles, and beliefs within a community.

Latino

A term referring to individuals of Latin American origin or descent, often used within the United States.

Latina

A female individual of Latin American origin or descent, often used to describe their cultural, ethnic, or identity aspects.

Sexual Harassment

The abuse of power for sexual ends; the creation of a hostile work or educational environment because of unwelcomed conduct or conditions of a sexual nature.