Dean Recently Had a BRZ Broadband Connection Installed

question 138

Multiple Choice

Dean recently had a BRZ broadband connection installed. However, the connection was bad and he didn't get the quality he required. He contacted BRZ about the problem, but the company did not solve his problem. Dean switched to Blue Broadband. Which of the following was the cause of Dean's switching behavior?

• A) involuntary switching
• B) competition
• C) response to service failure
• D) service encounter failures
• E) inconvenience

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Definitions:

Senate

A legislative assembly in some countries, often part of a bicameral system, tasked with making and passing laws.

Presidential Election

A formal decision-making process by which a country's citizens choose an individual to hold the office of President.

Defamation

A false communication that harms another's reputation, which can be in written form (libel) or spoken form (slander).

Venue

(1) The place where a hearing takes place. Its geographic location is determined by each state’s statutes and based on where the parties live or where the event occurred or the alleged wrong was committed. (2) A legal doctrine relating to the selection of a court with subject-matter and personal jurisdiction that is the most appropriate geographic location for the resolution of the dispute.