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The Manager of a Computer Service Center Knows That Quick

question 8

Essay

The manager of a computer service center knows that quick service is the top priority for customers. Accordingly, the employees are encouraged to solve customer difficulties fast, but there is no set time period for service delivery. Which gap could cause unsuccessful service delivery in this situation?


Definitions:

Direct Material

Represents raw materials that can be directly attributed to the production of specific goods, directly affecting the finished product's cost and quality.

Units

A measure or quantity used as a standard of measurement for expressing amounts, especially in the context of production or inventory.

Materials Price Variance

The financial difference between the actual cost of materials and the expected (standard) cost, indicating cost management efficiency.

Direct Material

Materials that can be directly associated with the production of goods, directly entering into and being a significant component of the finished product.

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