Reynold's Is a Grocery Chain That Has Always Catered to Mid-Market

question 77

Multiple Choice

Reynold's is a grocery chain that has always catered to mid-market customers. However, the owner, Mal, has noticed that an influx of new residents are buying mostly the lower-cost products and products on discount. To attract customers, Mal decides to make a gradual switch to the discount store format, but to do this, he will have to cut costs wherever possible. Which of the following types of service should Mal avoid in order to lower costs?

• A) limited service
• B) self-selection
• C) full-service
• D) self-service
• E) limited-selection

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Definitions:

Familiar

Well known from long or close association, easily recognized or understood based on prior experience.

Unfamiliar

Not known or recognized, often referring to concepts, words, or environments that are not understood due to a lack of experience.

Skeptical

Having doubts or reservations about the truth or reliability of something without sufficient evidence or proof.

Hostile

Exhibiting or marked by unfriendliness or opposition, often creating a challenging or adversarial environment.