Company Call Center Executives Provide Procedural Information to the Clients

question 63

Multiple Choice

Company call center executives provide procedural information to the clients who call up to know the specifications and operation of the product. These call center employees can be called ________.

• A) technical support people
• B) sales assistants
• C) telemarketers
• D) deliverer
• E) consultants

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Definitions:

First Amendment

Part of the Bill of Rights in the United States Constitution, protecting freedoms of speech, religion, press, assembly, and petition.

NLRB

The National Labor Relations Board, a federal agency overseeing the enforcement of labor laws in relation to collective bargaining and unfair labor practices in the U.S.

Unfair Labor Practice

Activities prohibited by laws or regulations designed to protect the rights of workers and ensure fair treatment, such as discrimination, illegal firing, or retaliation.

Arbitration

The process by which an outside party settles a dispute between two other parties.