Many Believe That Customer Focus Does Not Help to Create

question 23

Multiple Choice

Many believe that customer focus does not help to create better or new products. This belief rests on which of the following ideas?

• A) Such new product developments decrease the chances of success.
• B) Customers do not consider the cost of design when suggesting.
• C) Customers are at times unaware of what they really want.
• D) It increases the cost of testing a product or service.
• E) Having too much customer focus leads to a negative brand image.

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Definitions:

Content Morpheme

A morpheme that carries the main semantic and referential content of a sentence. In English content morphemes are usually nouns, verbs, adjectives, or adverbs.

Content Phoneme

The smallest unit of sound that can change the meaning of a word, emphasizing the informational component of speech sounds.

Verb Phrase

A grammatical structure consisting of a verb and its auxiliaries, expressing an action or a state of being.

Phoneme Sequences

The arrangement of the smallest distinct sound units in a language that can distinguish one word from another.