Total Customer Satisfaction Is Measured Based on the Relationship of ________

question 77

Multiple Choice

Total customer satisfaction is measured based on the relationship of ________.

• A) expected value and total customer benefit
• B) perceived performance and expectation
• C) advertised outcomes and real outcomes
• D) past experience and present experience
• E) customer attitude and salesperson's attitude

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Definitions:

Scores Increasing

A phenomenon or outcome where numeric values, such as test scores or performance metrics, show an upward trend over time.

Flynn Effect

The observed rise over time in standardized intelligence test scores, named after James R. Flynn.

Flynn Effect

The observed rise in average IQ scores over successive generations, attributed to environmental factors such as improved education and nutrition.

Industrialized Countries

Nations that have highly developed industries and infrastructure, often characterized by higher standards of living, technology use, and economic output.