Which of the Following Is True for Customer Satisfaction

question 131

Multiple Choice

Which of the following is true for customer satisfaction?

• A) Satisfaction is a deeply held commitment to rebuy or repatronize a preferred product despite situational influences.
• B) Consumers often form more favorable perceptions of a product with a brand that is new.
• C) The ultimate goal of a customer-centered firm is to create high customer satisfaction.
• D) Only increased customer satisfaction can help a company increase its profits.
• E) Greater customer satisfaction has also been linked to higher returns and lower risk in the stock market.

---

Definitions:

Positively Correlated

A relationship between two variables where they move in the same direction, meaning as one variable increases, the other does as well.

Contracting Cancer

The process of developing malignant cells or tumors in the body, leading to the disease known as cancer.

Correlational Research

A research method that examines the extent to which two variables change together, but does not imply causation.

Math Test

An examination designed to assess a person's mathematical understanding, skills, and proficiency.