Using the Information in His Company's ________ Lets a Telemarketer

question 22

Multiple Choice

Using the information in his company's ________ lets a telemarketer respond to customer inquiries more effectively because he or she can see a total picture of the customer relationship.

• A) data warehouse
• B) call back list
• C) call rejection list
• D) bibliographic database
• E) customer-value hierarchy

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Definitions:

Confirmation Error

A cognitive bias that involves focusing on information or evidence that confirms pre-existing beliefs or hypotheses, while ignoring contradictory data.

Strategic Opportunism

The practice of seizing strategic opportunities in a timely and efficient manner, often with flexibility and readiness to adapt.

Three-component Model

A framework in psychology, specifically in attitude analysis, which consists of cognitive, affective, and behavioral components.

Task Expertise

Specialized knowledge, skills, or proficiency in a specific area of work or activity, enabling effective and efficient completion of tasks.