Explain Total Customer Satisfaction

question 69

Essay

Explain total customer satisfaction.

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Definitions:

Developmental Purposes

Activities or initiatives aimed at improving capabilities, skills, or infrastructure for better performance or growth.

Performance Reviews

Formal assessments where an employee's job performance is evaluated and discussed, typically on a regular basis, to identify strengths and areas for improvement.

Criterion Deficiency

A situation where the criteria used for evaluating performance do not fully capture or reflect the actual job performance.

Criterion Contamination

Refers to the situation where performance appraisals include factors irrelevant to the employee's actual job performance.