Which of the Following Actions Is a Restaurant Owner Most

question 135

Multiple Choice

Which of the following actions is a restaurant owner most likely to take in order to reduce problems associated with service intangibility?

• A) increase entree prices after 6 p.m.
• B) provide clean tablecloths and fresh napkins for each new customer
• C) empower employees to handle customer complaints
• D) offer discounted prices for appetizers ordered during happy hour
• E) hold regular employee workshops focusing on customer service

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Definitions:

Simulated Mental Hospital

A controlled environment designed to mimic a psychiatric hospital for the purposes of training, research, or simulation exercises.

Schizophrenia

A serious mental illness marked by altered cognition, feelings, communication, self-identity, and actions.

Natural Experiments

Observational study designs where the researcher does not control the exposure but can study its effects due to external factors acting as an "experiment."

Internal Validity

The degree to which a study or experiment accurately demonstrates a causal relationship between the variables being tested, without the influence of external factors.