In Corresponding with Customers,making Statements Such As,"Thank You for Purchasing

question 107

Multiple Choice

In corresponding with customers,making statements such as,"Thank you for purchasing the most durable notebook computer you can buy" is

• A)to be avoided in routine positive messages.
• B)a good way to build customer relationships.
• C)an important part of all negative responses to claim letters.
• D)an avoidance technique.
• E)viewed as superficial and somewhat insulting by the reader.

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