If You Plan to Grant a Claim Made by a Customer

question 87

Multiple Choice

If you plan to grant a claim made by a customer who's clearly at fault

• A)pinpoint the customer's shortcomings to discourage future mistakes.
• B)discourage future mistakes without insulting the customer.
• C)scold the customer to discourage future mistakes.
• D)post the situation on social media to discourage future mistakes.
• E)specifically identify exactly what the customer did wrong.

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Definitions:

Rule Of Reason

A legal doctrine used to interpret antitrust laws, focusing on the reasonableness of business practices and their effects on competition.

Price-Fixing

An agreement among competitors to raise, fix, or otherwise maintain the price at which their goods or services are sold, which is illegal under antitrust law.

Sherman Act

A landmark antitrust law passed in 1890 in the United States, designed to promote market competition by prohibiting monopolies, cartels, and other forms of anticompetitive conduct.

Criminally Convicted

Being criminally convicted means that an individual has been found guilty of a crime by a court of law, following a formal trial or plea agreement.