Which of the Following Should Be One of Your Goals

question 55

Multiple Choice

Which of the following should be one of your goals when responding to a customer complaint?

• A)Explain how you plan to resolve the situation
• B)Use a colleague's name to indicate exactly who was at fault
• C)Include an exaggerated,clear apology
• D)Tell the customer what they did wrong and how to avoid the problem in the future
• E)Make any type of promise that will make the customer happy

---

Definitions:

Quantity Demanded

The total amount of a good or service that consumers are willing and able to purchase at a specific price level at a given moment.

Free Market

An economic system where prices are determined by unrestricted competition between privately owned businesses.

Housing

The physical dwellings or accommodations in which people reside, including various forms such as apartments, houses, and other residential structures.

Landlord Behavior

Landlord behavior pertains to the actions and decisions made by a property owner renting out property to tenants.