When Responding to a Customer's Complaint About One of Your

question 92

Multiple Choice

When responding to a customer's complaint about one of your company's services,you should

• A)soften the situation with excuses such as "Nobody's perfect" or "Mistakes will happen."
• B)use a generous,grudging tone.
• C)use a standard form letter with blanks left for filling in unique information in neat handwriting.
• D)avoid blaming anyone in your organization by name.
• E)identify who is specifically to blame.

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Definitions:

Alternatives

Different options or choices available to replace or serve as substitutes for something else.

High Demand

A market condition where the desire and readiness of consumers to purchase a product significantly exceeds the supply, often leading to increased prices.

Probability

The measure of the likelihood that an event will occur, expressed as a number between 0 and 1, where 0 indicates impossibility and 1 indicates certainty.

Enrollment

The process of registering or entering into a system, often used in the context of education or services.