Building and Maintaining Profitable Customer Relationships by Delivering Superior Customer

question 53

Multiple Choice

Building and maintaining profitable customer relationships by delivering superior customer value and satisfaction is called ________.

• A) customer lifetime value
• B) customer-perceived value
• C) customer relationship management
• D) partner relationship management
• E) customer equity

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Definitions:

Duty Of An Agent

The responsibilities and obligations that an agent has towards their principal, including acting in the principal's best interest.

Principal

In finance, refers to the original sum of money borrowed in a loan, or invested, separate from interest or profit.

Corresponding Right

A right that matches or is equivalent to an obligation, duty, or entitlement in a jurisprudential context.

Indemnify

To compensate for harm or loss sustained, or to protect someone by promising to compensate for the damage or loss they might incur.