A Room Upgrade Offered by a Hotel to a Guest

question 9

Multiple Choice

A room upgrade offered by a hotel to a guest who often stays in the hotel is an example of ________.

• A) a frequency marketing program
• B) a basic relationship
• C) a club marketing program
• D) partner relationship management
• E) sustainable marketing

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Definitions:

Telecommuting

A work arrangement that allows employees to work outside the traditional office environment, typically from home, based on the use of technology for communication.

Work Patterns

The habitual ways in which work is organized, scheduled, and performed within a society or organization.

Defining Work

The process of identifying and outlining the specific tasks, responsibilities, and goals associated with a job or role.

Scandinavian Approach

A management style characterized by flat hierarchies, high levels of trust and autonomy for employees, and a strong emphasis on work-life balance.