When You Deliver Negative Messages,you

question 72

Multiple Choice

When you deliver negative messages,you

• A)should always begin with a buffer.
• B)should not include reasons for the decision or information.
• C)should use language that conveys respect.
• D)can expect your audience to be offended.
• E)should always avoid specific statements of bad news.

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Definitions:

Subpoena Duces Tecum

Latin; a legal document that requires the recipient to bring certain written records to court to be used as evidence in a lawsuit.

Malfeasance

The performance of an act that is unlawful or wrongful by a public official or other person in power.

Res Ipsa Loquitur

A legal principle which means "the thing speaks for itself," used in tort law to suggest that the defendant's negligence is the obvious cause of the plaintiff's injury.

Licensed Practitioner

A professional who has received a license to practice their profession legally after meeting the required standards of education, training, and experience.