When Delivering Bad News,wording Such as "We Must Turn Down

question 128

Multiple Choice

When delivering bad news,wording such as "We must turn down," "I am unable to," and "We cannot afford to"

• A)softens the blow by drawing attention away from the reader and onto the sender.
• B)will impress the reader as being straightforward and forceful.
• C)is likely to cause pain and anger in the reader.
• D)is unavoidable.
• E)lets the reader know your decision is final.

---

Definitions:

Nonexcludable

A characteristic of a good where it is impossible, or costly, to exclude individuals from using the good once it has been provided.

Free-rider Problem

A situation where individuals consume more than their fair share of a public good, or pay less than their share of the cost, leading to underprovision or depletion of the good.

E-book

A digital format of a book that can be read on computers or other electronic devices.

National Defense

Activities and strategies undertaken by a nation to protect itself from external threats and ensure the safety of its citizens.