Why Is Using the Indirect Approach Usually Better When Refusing

question 67

Multiple Choice

Why is using the indirect approach usually better when refusing claims and requests for adjustments?

• A)It is quicker and easier to write
• B)You can include an apology and offer discounts on future transactions
• C)You don't have to include an apology
• D)The customer is likely to be emotionally involved
• E)There will be a stronger indication the issue is closed

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Definitions:

Fractions

Fractions represent parts of a whole or any number of equal parts, typically written with a numerator and a denominator, separated by a slash.

Acres

A unit of land area measurement used in the U.S. customary and imperial systems, equal to 43,560 square feet or about 4,047 square meters.

Oats

A cereal grain known for its edible seeds, often consumed as oatmeal or rolled oats, and used as livestock feed as well as in various food products.

Wheat

A cereal grain that is a staple food worldwide, used for making products like bread, pasta, and flour.