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In Which Section of an Indirect Message Should You Provide

question 12

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In which section of an indirect message should you provide information that will lead the audience to the negative news?


Definitions:

Customers Happy

The state of satisfaction or positive emotional experience resulting from the fulfillment of customer needs and expectations.

Technical Experts

Individuals who possess a deep, specialized knowledge in a particular field or technology, often consulted for their expertise.

Internal Customer

The person who depends on the other people in the company to provide the services and products for the external customer.

Mediator

A neutral third party who assists in resolving disputes by facilitating communication between conflicting parties with the goal of reaching an agreement.

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