Why Is Using the Indirect Approach Usually Better When Refusing

question 67

Multiple Choice

Why is using the indirect approach usually better when refusing claims and requests for adjustments?

• A)It is quicker and easier to write
• B)You can include an apology and offer discounts on future transactions
• C)You don't have to include an apology
• D)The customer is likely to be emotionally involved
• E)There will be a stronger indication the issue is closed

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Definitions:

Toggle Repeat

A function commonly found in media players that allows the user to switch between repeating one, all, or no tracks in the playlist.

Continuous Play

A feature in media players that allows uninterrupted playback of multiple media files in a sequence.

Playback Control

Features in media players that allow the user to manage the playing of audio or video, including play, pause, stop, fast forward, and rewind.

Rewind

The action of reversing the playback of media, such as a video or audio recording, to a previous point.