When You Are Refusing a Routine Request from Someone in an Established

question 28

Multiple Choice

When you are refusing a routine request from someone in an established relationship,you

• A)should use the indirect approach.
• B)should invoke company policy if that is a possible out.
• C)don?t need to invest as much time and effort as you would for other kinds of negative messages.
• D)should give the name of the person making the decision.
• E)avoid offering suggestions or other options available.

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Definitions:

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The process by which individuals enter and reside in a country in accordance with the legal and regulatory standards of that country.

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Individuals who have been granted lawful permission by a country to live, work, or study there.

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The increase in value or size of something over a one-year period, usually expressed as a percentage.