Your Communication Goals Do NOT Include ________ If You're Sending

question 78

Multiple Choice

Your communication goals do NOT include ________ if you're sending bad news about transactions.

• A)modifying the customer's expectations
• B)explaining your plan for resolving the situation
• C)repairing any damage to the business relationship
• D)pinpointing what the customer did wrong

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Definitions:

Just Noticeable Difference

The minimal change in a stimulus that can just barely be detected by an organism, also known as the threshold of sensation.

Absolute Threshold

The minimum intensity of a stimulus that one can detect 50% of the time, a basic concept in sensory psychology.

Inattentional Blindness

The phenomenon in which we shift our focus from one object to another and, in the process, fail to notice changes in objects to which we are not directly paying attention.

Motion Parallax

A depth cue involving the apparent relative motion of stationary objects as observed by an observer moving across the landscape.