Which of the Following Is Considered to Be the Most

question 6

Multiple Choice

Which of the following is considered to be the most important step in preparing to respond to negative information on social media?

• A)Monitor the conversation before responding
• B)Evaluate negative messages before responding
• C)Respond quickly and ethically
• D)Offer a reasonable solution to make customers happy
• E)Engage with stakeholders as part of a long-term strategy

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Definitions:

Projection

A defense mechanism where an individual ascribes their own unwanted thoughts, feelings, or motivations to someone else.

Defense Mechanisms

Psychological strategies used unconsciously to protect oneself from anxiety and internal conflict by denying or distorting reality.

Stress

A physical or mental response to external pressures or threats, which can affect an individual's health and well-being.

Individual Differences

Variations among individuals in their psychological traits, behaviors, and physical attributes.