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Emotional Intelligence
The ability to understand, use, and manage one's own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict.
Manage Relationships
The process of developing and maintaining healthy, constructive interactions and connections with others, both within and outside an organization.
Organizational Citizenship
Behaviors displayed by employees that go beyond their basic job requirements, often contributing to overall organizational effectiveness.
Emotional Intelligence
The capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically.
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