Which of the Following Steps Should Be Taken When You

question 62

Multiple Choice

Which of the following steps should be taken when you have an important or complicated message to deliver by phone?

• A)Plan what you want to say before calling
• B)Establish the needs of the person you are calling
• C)Leave a detailed voice message describing when you will call and what the discussion will be about
• D)Be courteous
• E)Be short and to the point,with more detailed information sent electronically

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Definitions:

Ignore

To deliberately pay no attention or give no response to something or someone.

Spoiling

Overindulgence or excessive leniency in treating a person, typically a child, often resulting in a lack of discipline or self-control in the individual being spoiled.

Social Smile

A developmental milestone in infants, usually appearing around 6 weeks of age, where they begin to smile in response to social interactions.

Anticipatory

Pertaining to the act of expecting or predicting something to happen in the future, often allowing individuals to prepare for potential outcomes.