Which of These Is an Example of Courteous Phone Behavior

question 122

Multiple Choice

Which of these is an example of courteous phone behavior?

• A)Vary pitch and inflection
• B)Increasing the audience's knowledge level
• C)Verify you are calling at a good time
• D)Forward all calls you cannot answer directly
• E)Use voicemail to screen calls

---

Definitions:

Hourly Rate

The amount of compensation or payment received for each hour of work performed.

Behavioral Contrast

The phenomenon where the rate of response to a stimulus changes significantly when the conditions of reinforcement for another stimulus are modified.

Lack of Money

The state of not having sufficient monetary resources, which can affect one’s ability to satisfy basic needs or attain certain goals.

Generalization Gradient

A measure of the degree to which a conditioned response is elicited by stimuli that resemble the original conditioned stimulus.