Which of the Following Is an Example of a Way

question 12

Multiple Choice

Which of the following is an example of a way to increase the clarity of communication and display courtesy when ending a business call?

• A)Indicate that the follow up will be complicated
• B)Make an appointment to continue the phone call at a later date
• C)Close with a personal comment about your working relationship
• D)Suggest that a voice mail is as effective as a conversation and saves time
• E)Double-check vital information such as meeting times and dates

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Definitions:

Observations

The act of carefully watching and noting phenomena as a part of scientific research or casual study.

Archival Research

A research method involving the examination of historical documents, records, and other archival materials to study trends, changes, and outcomes over time.

Naturalistic Observation

A research method in which subjects are observed in their natural environment without any manipulation by the researcher.

Surveys

Research methods involving the collection of data from a pre-defined group of respondents by means of standardized questions to study and interpret public opinions, behaviors, or characteristics.