When Is Messaging the Best Choice for a Sender

question 33

Multiple Choice

When is messaging the best choice for a sender?

• A)When the message will need a thoughtful reply
• B)When attempting to avoid overload problems
• C)When security and privacy is important
• D)When the information should be seen and acted on immediately
• E)When nonverbal signals would enhance the message

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Definitions:

No-Questions-Asked Return Policies

Return policies that allow consumers to return purchased goods for a refund or exchange without requiring an explanation for the return.

High Costs

Refers to significant expenses incurred in the production, operation, or maintenance of something, influencing pricing and profitability.

Time Limits

Predetermined periods set to complete specific tasks or objectives, often used to manage productivity and deadlines effectively.

Distributive Fairness

Pertains to a customer’s perception of the benefits he or she received compared with the costs (inconvenience or loss) that resulted from a service failure.