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What Are Emoticons? Why Are They Controversial in Business Communication

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Essay

What are emoticons? Why are they controversial in business communication?


Definitions:

Problem Solving

The process of identifying a problem, determining the best solution among alternatives, and implementing that solution effectively.

Conflict Resolution

The processes and strategies used to address and resolve disputes or disagreements between parties in a constructive manner.

Negotiating

The process of discussing and reaching an agreement between two or more parties with conflicting interests, aiming for a mutually acceptable solution.

Conflict-Avoidance

The practice of deliberately avoiding direct confrontation or contention, often as a way to maintain peace or reduce anxiety in an interpersonal or group setting.

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