If a Customer Uses the Comment Feature to Criticize Your

question 67

Multiple Choice

If a customer uses the comment feature to criticize your business blog,you should

• A)respond promptly,honestly,and professionally.
• B)ignore the criticism unless the critic is incorrect.
• C)take verbal potshots at the critic's integrity.
• D)let blog readers know that you won't tolerate criticism.

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Definitions:

Actual Cost

The actual expenses incurred in producing a product or delivering a service, including all direct labor, materials, and overhead costs.

Materials Price Variance

The difference between the actual cost of materials purchased and the standard cost of those materials.

Materials Usage Variance

The difference between the standard quantity of materials expected to be used in production and the actual quantity used, valued at the standard cost for the materials.

Standard Cost

A predetermined cost of manufacturing a single unit or a number of product units during a specific period under current or anticipated conditions.