What Is a Nondiscretionary Cost

question 10

Multiple Choice

What is a nondiscretionary cost?

• A)A variable cost.
• B)A fixed cost.
• C)A cost that cannot be estimated.
• D)All of the above,depending on the accounting method used.
• E)None of the above.

Understand the challenges of evaluating service quality due to its intangibility.

Learn the importance of empowering employees in delivering quality service to customers.

Understand the concept of setting service standards and its importance in service delivery.

Recognize the role of tangibles in evaluating service quality.

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Definitions:

Case Study

An in-depth analysis of a single subject, group, event, or situation to explore and understand its complexities in a real-life context.

Generalizability

The extent to which findings from a study can be applied to broader populations, settings, and times.

Construct Validity

The degree to which a test or instrument measures the theoretical construct it is intended to measure.

Face Validity

The extent to which a test or instrument appears to measure what it is supposed to measure, based on a superficial assessment.