If a Bank Estimates the Capabilities of Its Training and Development

question 28

Multiple Choice

If a bank estimates the capabilities of its training and development department employees prior to implementing a new training program designed to change their method of providing customer service, it is completing what step in the strategic management process?

• A)identifying opportunities and threats
• B)identifying strengths and weaknesses
• C)analysing the organisation's resources
• D)threat analysis
• E)formulating strategy

Distinguish between job evaluation and job analysis.

Identify factors that contribute to the perception of pay inequity among employees.

Know the simplest job evaluation method.

Learn the role of benchmark jobs in setting up pay grades.

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Definitions:

Drafting

The preliminary stage of writing or drawing up documents, where ideas are formulated and structures are outlined before finalization.

Document

a piece of written, printed, or electronic matter that provides information or evidence or serves as an official record.

Transitional Paragraphs

Sections of text that help smoothly connect one idea or section to another, facilitating logical flow and coherence in writing.

Body Paragraphs

The middle sections of an essay that explain, develop, and support the main idea or thesis.