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An Internet-Based Knowledge-Management System That Resulted in Shorter Response Times

question 56

Multiple Choice

An internet-based knowledge-management system that resulted in shorter response times to customers would be one e-business technique that contributes to the competitive advantage of a ________.


Definitions:

Net Operating Income

a gauge of a company's financial performance, calculated as gross income minus operating expenses, excluding taxes and interest.

Present Value

The present worth of a sum of money or cash flows expected in the future, based on a certain rate of return.

Cash Flow

The combined value of financial transactions into and out of an enterprise, crucially affecting its cash reserves.

Present Value

is the current worth of a future sum of money or stream of cash flows given a specified rate of return.

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