All of the Following Are Characteristics of Total Quality Management

question 29

Multiple Choice

All of the following are characteristics of total quality management EXCEPT ________.

• A)intense focus on competition
• B)concern for continual improvement
• C)improvement in the quality of everything the organisation does
• D)accurate measurement
• E)empowerment of employees

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Definitions:

Negative Comments

Remarks or feedback that focus on criticism or highlight flaws and issues, which can impact the recipient's motivation and confidence.

Performance Reviews

A formal assessment process where an employee's job performance is evaluated, typically on a regular basis.

Diversity Climate

The organizational atmosphere perceptions regarding the support for and integration of diversity within a workplace.

Business-unit Performance

Measurement of the effectiveness, efficiency, and profitability of an individual business segment within a larger organization.