The Communication Challenge (Scenario) Joanna Works as the Human Resource

question 8

Multiple Choice

The Communication Challenge (Scenario) Joanna works as the human resource manager for Horizon Software Ltd, a software development firm that focuses on the implementation of new technologies for major Australian, New Zealand and South-east Asian companies.Unfortunately, the past few months have been challenging because employees have become upset from the lack of communication among company managers.Joanna decided that it was imperative to conduct a communications workshop for these managers.
Refer to The Communication Challenge (Scenario) .Steve, a company manager attending the communication workshop, asked Joanna to clarify the elements of the communication process.Joanna replied that all of the following are elements of the communication process EXCEPT ________.

• A)message
• B)sender
• C)opinion
• D)medium
• E)receiver

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Definitions:

Egocentricity

The inability to differentiate between one's own perspective and someone else's perspective, commonly seen in early childhood development.

Self-Esteem Fallacy

The self-esteem fallacy refers to misconceptions that high self-esteem is the primary cause of many positive outcomes or that boosting self-esteem will necessarily lead to better performance and fewer problems.

Bias

A tendency to lean in a certain direction, either in favor of or against a particular thing, person, or group, often in a way considered to be unfair.

Self-Fulfilling Prophecy

A prediction or expectation that causes itself to become true, due to the behavior of the person who holds the belief or those around them.