One Customer Service Strategy That Many Service Organisations Use Is

question 26

True/False

One customer service strategy that many service organisations use is personalisation.

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Definitions:

Manufacturing Overhead

All indirect costs associated with the production process, including utilities, rent, and salaries of support staff.

Period Costs

Period costs are expenses that are not directly tied to production activities and are expensed in the period they are incurred; examples include administrative salaries and marketing costs.

Value Chain

The series of activities and processes that a company performs to add value to its product or service, from raw materials to final product delivery.

Management Functions

Fundamental tasks carried out by managers to achieve organizational goals, typically including planning, organizing, leading, and controlling.