According to the Textbook, the Ability of a Product or Service

question 14

Multiple Choice

According to the textbook, the ability of a product or service to reliably do what it is supposed to do and to satisfy customer expectations is called ________.

• A)quantity
• B)efficiency
• C)quality
• D)effectiveness
• E)service

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Definitions:

Cohort Effects

Variations in the characteristics of an area of study (like attitudes, abilities) due to the study subjects having shared a particular experience during a specific time frame.

Biological Inheritance

The process whereby genetic information is transmitted from parent to offspring, dictating traits and characteristics.

Developmental Psychologists

These are scientists who study how and why human beings change over the course of their life.

Resilience

A person’s ability to recover from or adapt to difficult times.