Exhibit 13-3A Credit Union Has a Small Branch in Which

question 16

Essay

Exhibit 13-3A Credit Union has a small branch in which a single customer service representative serves the needs of customers who arrive at an average rate of 24 per hour. The service representative can typically handle 30 customers per hour. Based on an analysis of historical data, it is reasonable to assume that customer interarrival times and service times are exponentially distributed. Assume that all arriving customers enter the branch, regardless of the number already waiting in line.
-Refer to Exhibit 13-3. What is the average length of the waiting line?

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Definitions:

Negative Self-concept

The perception or image a person has of themselves that is generally characterized by lack of confidence and feelings of inadequacy or undesirability.

External Locus

The belief that one's successes or failures result from external factors beyond their control, rather than one's own efforts.

Conditional Positive Regard

Conditional positive regard is when acceptance and love are contingent upon behaving in a certain way or meeting particular standards, often discussed in psychology.

Role Model

A person to whom an individual can look to for guidance by example, but who isn’t necessarily actively interacting with the individual.