Exhibit 13-3A Credit Union Has a Small Branch in Which

question 8

Essay

Exhibit 13-3A Credit Union has a small branch in which a single customer service representative serves the needs of customers who arrive at an average rate of 24 per hour. The service representative can typically handle 30 customers per hour. Based on an analysis of historical data, it is reasonable to assume that customer interarrival times and service times are exponentially distributed. Assume that all arriving customers enter the branch, regardless of the number already waiting in line.
-Refer to Exhibit 13-3. What is the average length of time (in hours) spent waiting in line?

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Definitions:

Inventory Losses

The reduction in inventory due to factors such as theft, damage, or obsolescence, resulting in financial loss for a business.

Shoplifting

The unauthorized removal of goods from a retail establishment without payment, considered a form of theft.

Destructive Consumer Behaviours

Actions by consumers that intentionally or unintentionally cause harm to the product, environment, or other consumers.

Illegal Activities

Actions or behaviors that are prohibited by law and subject to legal penalties.