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Having Separate Lines for Customers That Are Heterogeneous (Different Needs)can

question 12

True/False

Having separate lines for customers that are heterogeneous (different needs)can reduce the variability of service times.


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Unsolicited Informative Messages

Information shared without the receiver's prior request, often perceived as unwanted or spam.

Customer's Claim

A statement made by a customer asserting a right to a refund, compensation, or remedy due to dissatisfaction with a product or service.

Apologize

The act of expressing regret or sorrow for one's actions, typically to seek forgiveness.

Recommendations And References

Suggestions or advisory opinions aimed at guiding decisions or actions, and endorsements or testimonials verifying someone's abilities and character.

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