A Primary Reason Why Staff Scheduling in Services Can Be

question 6

Multiple Choice

A primary reason why staff scheduling in services can be more challenging than it is for manufacturing is:

• A)services have less processing variability.
• B)services cannot be inventoried.
• C)people generally are willing to wait longer for manufactured products.
• D)customers will not wait for services.
• E)all services use appointments that have to match customers' schedules.

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Definitions:

Sensitivity Analysis

A technique used to determine how different values of an independent variable impact a particular dependent variable under a given set of assumptions.

Variance Analysis

The process of examining differences between planned financial outcomes and actual financial performance.

Ratio Analysis

A quantitative analysis of information contained in a company's financial statements, used to evaluate performance, liquidity, profitability, and solvency.

Financial Statement Items

The individual line entries that make up financial statements such as the balance sheet, income statement, and statement of cash flows, detailing financial performance and position.