The Owner/operator of the Local Franchise of Handyman,Inc

question 90

Multiple Choice

The owner/operator of the local franchise of Handyman,Inc.,has four jobs to do today,shown in the order they were received: If he uses the shortest processing time first (SPT) priority rule to schedule these jobs,what will be the average job lateness?

• A)0 hours
• B)1.5 hours
• C)1.75 hours
• D)2 hours
• E)2.25 hours

---

Definitions:

Self-Serving Bias

Tendency to perceive our own behavior as more positive than others’ behavior.

Fundamental Attribution Error

Error that arises from attributing another person’s behavior to internal, controllable causes rather than to external, uncontrollable causes.

Stereotype

To place a person or group of persons into an inflexible, all-encompassing category.

Stereotyping

The act of assigning a fixed, oversimplified image or idea to a person or group, often based on limited information and resulting in prejudiced attitudes or actions.