Which of the Following Are Dimensions of Service Quality

question 49

Multiple Choice

Which of the following are dimensions of service quality?

• A)performance
• B)conformance
• C)timeliness
• D)durability
• E)perceived quality

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Definitions:

Procedural Due Process

A legal principle mandating the fair and consistent enforcement of laws, ensuring individual rights are respected during legal proceedings.

Legislation Content

The substantive material or provisions contained within a piece of enacted law.

Public Policy

Principles and standards regarded by the legislative or judicial branches of a government as being of fundamental concern to the state and the welfare of its citizens.

Free Exercise Clause

The provision in the First Amendment to the U.S. Constitution that prohibits Congress from making any law “prohibiting the free exercise” of religion.