The Dimensions of Product Quality Don't Adequately Describe Service Quality

question 18

True/False

The dimensions of product quality don't adequately describe service quality.

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Definitions:

Observations

The act of noticing and noting something with instruments or the senses, often as part of a research process.

Theories

General principles or explanations about how various economic, social, or scientific phenomena operate.

Experiments

Controlled procedures carried out to investigate the effects of specific variables on a subject under study.

Assumptions

Premises or ideas accepted as true without proof, used as the basis for reasoning, discussion, or calculation.