As a Dimension of Service Quality,tangibles Refers to the Availability

question 38

True/False

As a dimension of service quality,tangibles refers to the availability and accessibility of the service.

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Definitions:

Negotiation

The process of discussing and reaching a mutual agreement between parties with differing interests.

Avoiding Style

A conflict management strategy where individuals ignore or stay away from conflicts instead of confronting them directly.

Changing Structure

The process of modifying the organizational, physical, or conceptual framework of an entity.

Integrator

a person or tool that brings together or synthesizes different elements, systems, or components into a coherent whole.