Which of the Following Are Dimensions of Service Quality

question 49

Multiple Choice

Which of the following are dimensions of service quality?

• A)performance
• B)conformance
• C)timeliness
• D)durability
• E)perceived quality

Identify and prioritize nursing interventions based on patient needs.

Understand and apply the PICOT framework for evidence-based practice.

Differentiate between types of nursing interventions.

Engage and collaborate with patients and their families in the care plan.

---

Definitions:

Residual Income

Income that continues to generate after the initial effort has been expended, often used as a metric to evaluate the performance of investment centers within companies.

Profit

The financial gain achieved when the revenues generated from business activities exceed the expenses, costs, and taxes involved in maintaining the activity.

Consistently

Consistently refers to acting or performing in the same manner over time, ensuring uniformity and reliability in behavior or outcomes.

Significant Achievement

A considerable or noteworthy accomplishment that marks progress toward a goal.